Can I ask for a consultation as a beginner or without owning crypto?
Yes. The free 15-minute call clarifies your experience and learning needs. It does not require a purchase and does not include wallet setup or hands-on practice.
How do the two services differ?
Wallet Skills is one private lesson on foundations and practical steps (up to six hours including breaks, typically three to five), with 30 days of after-support. Full Setup includes hardware selection and authorized sourcing assistance, two guided sessions totaling up to six hours, and 90 days of after-support after setup. Full Setup’s hardware and shipping are extra.
What do I need to prepare?
You provide your own device, any necessary equipment and practice funds. Equipment, supported wallets/services, practice activities and costs are confirmed before booking.
What is not included in the ¥120,000 Full Setup fee?
Hardware, shipping/insurance, customs/import taxes, travel, additional sessions/support and other individually agreed costs are not included. We identify applicable costs in the quotation for you to review.
Can I learn from overseas? Does nationality affect the fee?
Eligible international customers can request online education. Wallet Skills has a ¥55,000 base fee; Full Setup has a ¥120,000 base service fee plus quoted applicable costs. There is no nationality-based surcharge. Location, payment, scheduling and local requirements are checked; if shipping is unavailable, the standard online lesson may be suitable instead.
Will the instructor initialize the device or manage my recovery phrase?
No. You initialize the device, generate/manage your secrets and authorize transactions yourself. COMPASS never requests, generates, photographs, receives or stores recovery phrases. We do not hold your private keys or assets, or execute transactions for you.
What can I ask during after-support?
Questions about what was covered in the service you purchased: for 30 days after a Wallet Skills lesson, or 90 days after Full Setup. During that period, you can call without an appointment and send messages at any time. We cannot promise immediate replies or 24/7 availability; if we miss your call, we will call you back when we are available. It excludes unlimited technical assistance, emergencies, investment advice, additional wallet installations, new transaction execution and extra private sessions.
What about payment, cancellation, refunds or shipping damage?
Before a paid contract, we explain payment methods/timing, cancellation/refund/rescheduling conditions, purchasing channels, delivery, damage and return arrangements with the quotation and conditions. Requesting a free consultation alone does not create a paid contract.
Will you recommend assets or tell me when to trade?
We do not provide personalized investment advice, buy/sell instructions, investment management or guarantees of profit. This is education about systems and practical operation.
Does self-custody or a hardware wallet guarantee safety?
No. Risks remain, including lost/exposed secrets, scams, mistakes and device/network problems. We do not promise absolute security or financial outcomes.